If PropVid is not right for you, cancel any time — you keep access until the end of the period you already paid for, and no further charges are made. First-time subscribers can ask for a full refund within 7 days of their first payment.
If this is your first paid subscription on PropVid and you contact us within 7 days of the payment, we will refund it in full — no questions asked. Email support@getpropvid.com from your account email with the payment ID from your receipt.
Renewal charges (monthly or yearly) are not refundable once processed, because a renewal means the service was available to you for the previous period. To avoid an unwanted renewal, cancel before your billing date — cancelling is immediate and stops all future charges while keeping your plan active until the period ends.
Web subscriptions (paid via Razorpay): email support@getpropvid.com or use the cancel option in your account, and the auto-renewal mandate is revoked. App-store purchases: cancel in your Apple or Google subscription settings — app-store refunds are governed by Apple/Google policies and are requested through them.
The free plan costs nothing, forever, so nothing to refund — you can simply stop using it or delete your account.
Approved refunds go back to the original payment method via Razorpay, typically within 5–7 business days depending on your bank.
We may decline refunds where we find abuse (for example repeated subscribe-refund cycles, or bulk-exporting the template library before requesting a refund). Statutory consumer rights in your country are not affected by this policy.
Refund requests and questions: support@getpropvid.com — include your account email and payment ID. We reply within 2 business days.